Mail Gateway keeps track of one or several inboxes, while you can focus on more important things. Responses to incoming mails are automatically generated, you see, and a case is created for you in Lime CRM without you even lifting a finger. Less admin work and zero risk of losing emails – that’s the foundation for first-class customer service!
An email is received in an inbox monitored by Mail Gateway.
Mail Gateway imports the information from the email message and creates a case in Lime CRM – and it’s linked to the right person or company based on the email address. The email is attached as a document.
Mail Gateway automatically sends out an email reply and the customer receives a unique key or case number.
When a new email message with the same unique key or case number is received in the inbox, then the email is imported to the same case in Lime CRM.