Ticketing management is a shared responsibility

Efficient communication is key to building a strong relationship with your customers. With Lime Helpdesk, ticketing management becomes easier for your entire organisation. You can share customer history and conversations in Lime CRM, enabling customer support teams and sales teams to connect the dots that create the ultimate customer journey for the customer.

Selected features in Lime Helpdesk

Lime Helpdesk allows you to collect, prioritise, and assign every request in one customer support software.

All conversations in one place

Collect conversations from every channel in Lime Helpdesk. With ticket management you can view the entire case history instantly.
Every call, email, submitted forms, and chat messages is available so you can provide excellent service instantly, every time.

Routing and intelligence

Take care of every request by assigning cases to individual colleagues or a team of experts. Let Lime CRM monitor selected mailboxes to automatically create tickets from incoming emails.

Use dynamic checklists

Get on top of every request with dynamic checklists for ticket management. Create checklists and assign steps to individuals or teams to stay on top of every ticket.

Ticket priority

Prioritising tickets according to your service level agreement makes sure you leave no customer behind. Mark what tickets are urgent and let them be on top of your list.

360° view of all your customers

You are in control of all your customer data presented in Lime CRM. Whenever you edit or close a request it will show up in the customer card’s history feed.

Email and document templates

Use premade templates for professional feedback in your ticket management system, so you customers constantly get professional responses fast and easy.

Categorise tickets

Assign categories manually or automatically in your ticket management system. Add or remove categories depending on your needs.

FAQ for customers

Let your customers find the answers to common questions with an accessible FAQ. Set up suggested answers to help your helpdesk team solve every request instantly.

Visual performance overview

Follow your helpdesk team's performance with a visual dashboard, highlighting important KPIs and goals.

Add a cherry on top

Step up your customer service with our most popular add-ons for Lime Helpdesk.

Lime Chat

Nurture your customers with speedy responses in Lime Chat. It doesn’t matter if you’re using a live chat on your website, SMS, WhatsApp or Facebook Messenger. This add-on makes it easy to handle all incoming messages in one single inbox.

Lime Survey

Send automated surveys when a case is solved to receive instant feedback and measure customer satisfaction over time. Drag-and-drop modules make it easy to create professional and branded surveys catered to your needs.

Lime Portal

Enjoy the convenience of self-service with a customised portal. Give your customers, resellers, and employees the power to access their personal data and requests with one single login.

Do you want to know more about Lime Helpdesk?

Let us show you what Lime Helpdesk can do for your company!