Before you buy a CRM-system, whether it’s to replace an old CRM or buy a CRM for the first time, there are a few questions you should answer. The goal is always to find a CRM that suits you and the company’s needs. Therefore, you should answer these four questions before you buy a CRM-system.
- What does your CRM experience look like, and have you had any system experience before?
- How do you contact prospects today and how do you ensure good customer care for existing customers?
- What do you want to achieve with your investment?
- What other systems that affect customer care do you have today and how should these be connected to your CRM?
Do you have any questions? Feel free to contact us! We are here to guide you to the right CRM!