Efficient handling of your tickets

We understand the importance of a structured and efficient process for managing your tickets. With our ticket handling tool in Lime CRM, you gain access to powerful features that make it easier than ever to stay organized and handle your tickets effectively.

No matter how complex or challenging a case may seem, our tool empowers you to tackle it with confidence. With intuitive features and customizable workflows, everything can be handled in a smooth and simple way. You’re always in control, with the flexibility to adapt as needed. From start to finish, our tool ensures every step is seamless.

Features with power

Create tickets automatically from shared inboxes. Handle multiple e-mail conversations on a ticket directly in Lime CRM.

Quickly find the right person calling by integrating your softphone to Lime CRM.

Know what to prioritize by setting deadlines and handling SLAs for different ticket types.

Get real-time ticket insights and work proactively with the use of important, visual metrics.

Keep track of every promise and conversation on a ticket – in one place.

Save time by automating manual tasks. Configurable to suit your needs.

Streamline your processes and increase the quality of your ticket handling by setting up checklists for different ticket types.

Important actions for handling each ticket are right at your fingertips – only when you need them.

Let’s talk more about great Customer Service