We’ll stay by your side

Clarifying your objectives and to make them measurable will help you understand the operational value of your CRM system. It also reduces the risk of something going seriously wrong. Together, we will define the problems that really need solving!

Resolving to go ahead with the investment and ensuring all decision makers have the same understanding of the benefits the investment brings. That’s critical for the process as it moves forward. We are happy to help justify the investment and provide examples of how different decision makers and their teams will benefit from Lime CRM.

Features and areas of application are different in different CRM systems. Even work processes and implementations are different. Make sure you have discussions with us and other suppliers to identify the solution that works best for you!

The launch meetings are where we prepare the project. Purpose and objectives are established, a project team is formed, and we agree to a detailed plan. Once the technical work is in full swing, we hold regular project meetings to ensure everything is on track and that we keep focused on the next step in the project.

Your CRM solution is developed in close collaboration between our CRM experts and your project team. The technical configuration evolves in stages and as we move into the test period, you will be able to ensure everything runs like clockwork before we go live with the system.

User training sessions are held during the final stage of the project: at least one session for super users and at least one for other users. Once the training sessions are complete, you are ready to go live with Lime CRM and you will now start using the system – for real.

Our CRM experts on the support team are available during business days and they solve 70% of all cases during the initial contact. Simply contact them via the chat function or give them a call if you encounter any technical hiccups or if you have any queries.

Behavioural change is required for a CRM system to provide optimal results. That’s where we can help! Either during or after the implementation stage. Using various tools and activities, we help you create a proactive, customer-focused corporate culture.

We are with you for the long run and we can help you grow, on your terms. Users can be added or removed as you go and we can adapt your Lime CRM system as your needs change, for example with new add-ons and more integrations.

It must be easy and fun to use Lime CRM. That’s why we regularly arrange webinars, training sessions and customer catchups for our users. Keep an eye on the customer page and the inbox!