Different types of access permissions to data can be fine-tuned down to the smallest detail thanks to groups, access policies and dynamic access control on a unit level.
All data sent to and from Lime CRM are encrypted with 256-bit AES-encryption. All endpoints accept only connections via TLS and we only use recognised safe encryption algorithms.
All passwords, API keys and similar confidential information are stored in encrypted format.
All software that needs to be installed locally is digitally signed with our code signature certificate to avoid tampering.
Our developers continuously undergo safety training and take for example OWASP Top 10 into account when developing Lime CRM. Safety critical codes are always reviewed by at least two developers.
The below mentioned applies if you subscribe to our cloud service.
Our services are provided by Amazon Web Services’ (AWS) EU-based data centre in Ireland. This is also where your data are stored.
All data are backed up every day and backup copies are stored for 14 days.
All data, including backup copies, are stored in an encrypted format even when dormant. Data are stored in separate data bases per customer with unique access to ensure that your data don’t go astray.
Access to customer data is only granted to authorised employees who need it to perform their tasks, e.g. support, and we always ask for consent beforehand.
We constantly supervise all operational environments to discover and prevent both operational and safety incidents. If an incident should occur anyway, we have well-documented procedures for how to handle and prevent such incidents in the future.
We continuously search for vulnerabilities in our environments with the help of security tools. Safety testing of products and environments are conducted once per annum.
All employees undergo a mandatory safety training every year.
At Lime we have an elaborate and clear framework for information security with policies, practical procedures and continuous follow-up and improvement.
All our employees have signed a confidentiality agreement covering work with customer data in relation to their employment.
If you have any security-related questions or if you have found a security issue in one of our products, contact our support team at email@example.com.