Previously there was little or no structure of customer information. The majority of the information was saved locally on sales people’s computers and if a someone was ill, it was difficult for anyone else to help the customer. The information needed to be gathered in one place for everyone to get an overview.
They wanted to replace several old systems and build a new platform to bring all contacts (customers, prospects and suppliers), businesses, contracts and sales statistics together.
The project started internally in March 2013 and in May Lime came into the picture, and in June 2013 ProfilGruppen was up and running.