Svenska Bostäder: Saving time with Lime Helpdesk

2018-10-11T13:40:49+00:00

Svenska Bostäder was founded in 1944 and is owned by the City of Stockholm. As one of Sweden’s largest housing company, they have had an active role in the construction and management of Stockholm and its neighborhoods for almost 70 years.

Svenska Bostäder have been customers since 2009 and own about 28,000 apartments in Stockholm. Lime CRM is the heart of the organization and is used by more than 90 people. Lime CRM handles everything from the fault report by a broken dishwasher to the administration concerning tentans moving.

Starting point

The department for broadband felt that they needed a system to facilitate their everyday life. Combined with the management goal to have Sweden’s most satisfied tenants started a hunt for a CRM system. 2009 Svenska Bostäder chose Lime and Lime CRM.

Since then, Lime CRM has become an important business systems within the organization and more departments, including customer service, is now using the system.

Why Lime CRM?

  • The system is easy to use!
  • Easy to registering incoming support tickets.
  • Can now easily handle 2500 calls/week with only 14 employees.
  • Has helped to identify inefficient processes, like when new tenants move in.
  • Users like Lime CRM so much that more departments are coming and ask to get to use it.
Lime CRM logo
”Thanks to Lime CRM and our customer center we work more efficiently and save about 3 million every year.”
Monica Åhs, Head of customer service, Svenska Bostäder

Results: A system that the employees asks for

Lime CRM is the heart of the organization with its 90 users. Lime CRM manages, among others, support tickets from tenants, and today they register more than 2,500 cases per week. The system has become the natural source of information they needed, and this is where everyone goes to follow-up.

Since Svenska Bostäder categorize all tickets that they recieve, they can easily identify the business processes that can be streamlined and can thus recoup the investment very quickly. Already their first year they reduced to the cost with about 3 million SEK through, among other things, sending fewer cases to subcontractors.

Want to know more?

Want to know more about the Lime CRM solution at Svenska Bostäder or know what Lime CRM could do for you? Get in touch with Jonas that has followed Svenska Bostäder throughout their Lime CRM trip. We dare to promise that he is an expert on CRM and real estate business!

or

Book a personal demo
Jonas Jakobsson

Jonas Jakobsson

jonas.jakobsson@lime.tech
+46 8-562 776 01

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