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Browse our articles, videos and downloads for insight and inspiration. Dig into the latest trends and gain knowledge that will help you create the best customer journey for your business.
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Lime CRM, Popular, UtilityWhy digitalisation falls short in the utility industry – and what actually works
Read now: Why digitalisation falls short in the utility industry – and what actually worksMany utility companies have invested heavily in digitalisation but aren’t seeing the results they expected. The problem is rarely the system. Here’s what actually separates…
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B2B, Customer Journey, Lime Go, PopularHow to Succeed in the Sales Journey
Read now: How to Succeed in the Sales JourneyFrom the first contact to the closed deal and beyond to new opportunities, we provide the tools to help you take control. With smart features,…
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Customer Experience, Popular, Wholesale7 tips for an unbeatable customer experience in wholesale
Read now: 7 tips for an unbeatable customer experience in wholesaleFew would disagree with the importance of having a great customer experience in both attracting and retaining customers. Customers don’t just settle for a quality…
Articles
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Lime CRM, Lime IntenzWhy some CRM initiatives succeed – and others don’t
Read Article: Why some CRM initiatives succeed – and others don’tWhy do some CRM initiatives succeed while others quietly lose momentum, despite strong systems and the best intentions? The answer is rarely the technology itself.…
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Lime Intenz, SalesWhen your CRM isn’t being used – and what you as a sales manager can do about it
Read Article: When your CRM isn’t being used – and what you as a sales manager can do about itYou’ve got a CRM and you’ve got the data – yet the results you expected simply aren’t showing up. Instead, you’ve got inconsistent usage and…
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Lime Intenz, SalesHow to build a proactive sales team
Read Article: How to build a proactive sales teamThe calendar is full, the phone keeps ringing, and quotes are going out. On the surface, everything looks busy. Yet as a sales or business…
Customer Stories
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Skövde Energi
Read now: Skövde EnergiWhen Skövde Energi wanted to give their customers a smoother and more personal experience, they turned to Lime – and here’s how it turned out.
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Fastighetsägarna Syd
Read now: Fastighetsägarna Sydstighetsägarna Syd had a system people were reluctant to use. With Lime CRM, they got an all-in-one solution for membership management, case handling, and property…
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Runö
Read now: RunöRunö managed courses, participants and communications using Excel and manual processes. With Lime CRM, the entire flow was automated – from course registration to document…
Downloads
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Infographic: How CRM boosts sales performance
Read now: Infographic: How CRM boosts sales performanceYour sales team’s results are only as good as the system behind them. This one-page infographic shows how a CRM connects every lead, deal, and customer interaction in one place, so your reps act faster, collaborate better, and make decisions based on data instead of gut feel.
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AI readiness checklist
Read now: AI readiness checklistBefore you implement AI, make sure your foundation is strong and built to scale up your business!
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Infographic: The role of CRM in customer journeys
Read now: Infographic: The role of CRM in customer journeysA CRM system is the backbone of every successful customer journey — helping you understand, engage, and build lasting relationships at every touchpoint.
Videos
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Watch now
AI Agents and Copilot for smarter customer service
Watch now: AI Agents and Copilot for smarter customer serviceMost customer requests are highly repetitive. With our AI Agent, you automate up to 90% of them.
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Watch now
AI Assist webinar
Watch now: AI Assist webinarWatch our webinar from June 5th to learn more about the upcoming feature.
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Watch now
Workflows
Watch now: WorkflowsConnecting systems, automating the busywork, and putting AI to work inside your CRM.
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