Smarter workdays with AI

Discover what AI can do for you in Lime CRM

Lime CRMs AI Agents

Power every workday with AI Agents

Customer Service

First Line Support Agent

First Line Support Agent instantly triages every incoming ticket, categorising, prioritising, translating and flagging duplicates automatically. So your team skips the admin and gets straight to solving problems.

Reopen Ticket Agent

Reopen Ticket Decider automatically analyses incoming replies in context, deciding whether to reopen, raise a new ticket or do nothing at all. Keeping your support queue clean, consistent and nothing slipping through the cracks.

Solution Agent

Solution Drafter automatically generates a clear, consistent resolution summary at ticket close. Ready for the agent to review and approve in one click, so your knowledge base actually gets built.

Sales

Deal Predictor Agent

Deal Predictor scores every deal objectively. Analysing notes, timelines and engagement signals to give your team a clear prediction and recommended next steps. Managers can coach smarter and forecast with confidence.

Next Best Action Agent

Next Best Action automatically analyses your meeting notes and calls, then suggests the right follow-up. Logged, timestamped and ready to act on, so your pipeline keeps moving.

Churn Alarm Agent

Churn Alarm continuously monitors incoming customer messages for early warning signals, automatically scoring risk, flagging at-risk accounts and triggering retention workflows.

Marketing

Lead Qualifier Agent

Lead Qualifier instantly analyses every website enquiry, scores it, filters out spam, detects duplicates and routes hot prospects straight to the right sales rep. All within seconds of submission.

NPS Survey Agent

NPS Survey Analyzer instantly reads every written response and surfaces the key themes and sentiment patterns, so your team gets the full picture in seconds, not hours.

Mailing Insights Agent

Mailing Insights Agent goes beyond the numbers, benchmarking your results against past campaigns and industry standards. Connecting engagement signals to real CRM data.

Contact us

to learn more about AI and Agents within Lime CRM

Two use cases

See how it works

One scenario

A workflow supported by AI

CRM consultancy workflow diagram showing stages from campaign to holding the ticket

AI assistant interface with a chat box, asking 'How can I help you today?' and offering options to suggest next steps or recap information.

Your personal assistant

AI Chat (beta)
In Lime CRM, AI supports you where it matters most: in your everyday tasks.

On your request, the assistant is glad to help out with things like translating conversations, summarising long activity feeds or drafting responses to customers.

Behind the scenes

Features

AI Agents

AI Agents are task-focused assistants that analyse data on demand. They categorise, summarise and draw conclusions based on your data.

AI Chat

(Beta)

AI Chat is your conversational partner in Lime. Ask questions in plain language and get instant answers in the form of summaries, translations and recommended next steps.

Want to know more?

Contact us

Let us show you how the AI features in Lime CRM can save time and improve the customer experience in your organisation. Tell us a bit about your needs and we’ll get in touch to book a demo.