AI agents for the utility industry

AI handles the routine. You handle the relationship.

Say hello to digital colleagues that already understand your industry and your challenges. Explore some key use cases below.

Book a tailored demo to see how it works

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Agents that know your everyday

Tailored for the utility industry

Outage Detector

Outage Detector helps you identify potential service disruptions. It analyses incoming tickets in real time and flags when multiple customers report the same issue. Your opportunity to act proactively before the disruption escalates.

Reopen Ticket Agent

Reopen Ticket Agent analyses incoming responses on closed tickets and determines the next step: whether the ticket should be reopened, a new ticket should be created, or no action is required.

Workorder Scheduler

Workorder Scheduler automatically assigns field service work orders to the right employee in Lime CRM based on availability and workload. A scheduling process that runs itself.

First Line Support Agent

First Line Support Agent instantly triages every incoming ticket, categorising, prioritising, translating and flagging duplicates automatically. So your team skips the admin and gets straight to solving problems.

For the whole team

AI agents for sales, marketing and customer service

For sales

Deal Predictor scores every deal objectively. Analysing notes, timelines and engagement signals to give your team a clear prediction and recommended next steps. Managers can coach smarter and forecast with confidence.

For marketing

Lead Qualifier instantly analyses every website enquiry, scores it, filters out spam, detects duplicates and routes hot prospects straight to the right sales rep. All within seconds of submission.

For customer service

Solution Drafter automatically generates a clear, consistent resolution summary at ticket close. Ready for the agent to review and approve in one click, so your knowledge base actually gets built.

Automated customer communication

Automated where it fits. Human where it counts.

Connect AI

An AI-powered platform that automatically handles customer conversations across all channels. It answers questions, manages tickets, and qualifies leads in real time. All based on your own information.

When needed, your team seamlessly takes over the conversation, with full context. The result: faster responses, less manual work, and a smoother experience for your customers.

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Focus on what matters

We know what your days often look like. Support tickets come flooding in, customers have questions, and error reports and orders need to be managed. In short, there’s a lot to stay on top of.

This is exactly where AI agents make a difference, by taking over routine tasks and follow-ups. The goal isn’t to replace your human presence. It’s to help you put your energy where it truly counts: with your customers.

See what our AI agents can do