Compatibility
Desktop, Cloud
Category
Communication, Helpdesk
Developer
Lime Technologies
Languages
Softphone Connector
See who’s calling and act instantly. When you connect your softphone to Lime CRM, the system automatically identifies and displays contact details as soon as a call comes in – no delay, no extra admin.
What happens during a call?
- Incoming calls: Lime CRM automatically searches for the phone number in the system.
- Single match: The customer card opens instantly.
- Multiple matches? Lime shows a list and lets you pick the right person.
- No match? You’re taken directly to global search, ready for manual matching.
How it works in everyday life
- Click to call: Click a number → call-to-click is activated, and the call starts in the softphone.
- Receive incoming calls: A pop-up with customer data appears before you answer.
- Easily create tickets, add notes, or view previous history directly in the customer card.
Why activate softphone integration?
- Efficiency – Pop-up windows save time and minimize errors.
- Precision – Display the right customer data at the exact moment of the call.
- History & structure – Every call can be linked to the correct case or case management flow.
- Customizable – Works seamlessly with your softphone solutions – like Telavox, 3CX, Bubble, and more.
Who is it for?
- Support teams get instant access to customer history, deadlines, and SLA status with every call.
- Sales teams can make calls directly from CRM and log everything in the customer overview.
Get started – simple and flexible!
