Not just software. Not just service. At Lime we are both
Lime is the complete service provider that helps you grow your business through your customers. Our combination of software and expertise makes us a unique partner, taking full responsibility for every step of your customer journey.
A full-service powerhouse that supports you long-term
For decades, we’ve helped thousands of companies improve their customer journeys. In other words, we know what we’re doing.
However, it is our comprehensive and collaborative approach that really makes us stand out and be the right choice for you who want to work together for the long term.
Full ownership of the value chain
We do everything in-house, from the development of our software to governance and support all the way through. We stay by your side to make sure that you get the most out of your software, and help you improve your customer processes as they change over the years.
Technology and behaviour combined
Software is worth nothing unless it’s used. Recognising how often the importance of behaviour is neglected when implementing software, we offer services of support and change management to make your CRM implementation a success.
This is our field of expertise
Sales processes, ticketing management, marketing automation – there are many parts of the customer journey to keep track of. That’s where we come in! With decades of experience and industry knowledge, we guide you away from pitfalls and create spot-on solutions based on our previous successful projects..
Don’t take our word for it
Hear from our customers how we have helped them grow their businesses.
“With Lime we got a great CRM-system and a new CRM process that led to an increase in the retention rate in the first year – from 25% to 40%.”
BMW Financial Services
“We can see that the quality of our cases is higher now than before. We now have the right information there from the start, which means we can turn our data in Lime CRM into knowledge for new projects in the long term.”
Veidekke
“With Lime CRM, we save an incredible amount of time on everything from mailing and reporting to classic information searches. We are much more efficient now.”
Fabege
“We chose Lime because they met our list of requirements, especially in terms of ticketing and business management. But above all, we understood from our industry colleagues that Lime has very good industry knowledge.”
ESEM
“The belief in Lime CRM is huge within the group and it keeps coming new proposals and ideas for new fields of use.”
Tekniska Verken
“It is an intelligent system for accessing the information you want to see, to filter it and to move selected data between different functions within the system.”
Älvsbyhus
“Lime is good at training and supporting their customers. A wonderful user support and a lot of digital training material makes it easier for us, and the end result is a CRM system that is really used.”
Curanova Consulting
“Lime CRM immediately felt like a modern, fast and very flexible tool. In addition, we felt that Lime as a company understood our business, gave us great advice, and above all: they sold a ready-made system, not a load of consulting hours.”
HSB Malmö
“Lime gives us a great structure and overview of our customer dialogues and provides a valuable support for our internal processes.”
Kalmar Energi
“Lime ensures that we have the conditions to easily adapt to the unique needs of our customers and businesses.”
Mälarenergi
“Lime allows all departments to monitor cases and see all information in each case. Lime also enables us to see the historical background when a customer contacts us. It’s a good summary of all the tickets we need to see.”
Skellefteå Kraft
Choose one partner from start to finish
Avoid the hassle of software vendors that outsource their sales, deployment and support to external parties. Our in-house approach ensures a smooth experience from our initial contact to well beyond deployment.
Top-rated local support
Tired of endless phone queues? And when someone does answer, they don’t speak your language? Let’s put an end to that.
We pride ourselves on providing instant help in your local language, whether via chat, email or phone, always professional and friendly. In fact, our support team resolves 70% of all incoming issues during the first customer interaction. That’s probably why 98.7% of our customers say they would recommend others to contact our support.
Let’s talk numbers!
We stay by your side to make sure that you get the most out of your software investment with us. Enjoy some ROIs that has helped our customers boost their customer journeys.