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Lime CRM


An industry-tailored CRM supporting the entire customer journey

Lime Connect

Customer messaging and AI software

Lime Go

Plug & Play CRM for growing B2B businesses or sales teams
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Lime Intenz

Behavioural change management to maximise software value
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AI & Efficiency

Our intuitive AI tools boosts results in sales, marketing, and customer service.
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What is CRM?

Smarter workdays with AI

That works with you

Lime CRM AI offer two distinct features, one that acts on your behalf and one that answers when you ask.

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AI Agents

Agents that act for you

Runs in the background, triaging tickets, scoring deals and qualifying leads without you lifting a finger.

Discover AI Agents

AI Assist

(beta)

An assistant on demand

Ask a question inside Lime CRM and get an instant answer, summaries, translations and next-step suggestions.

Discover AI Assist

AI Agents

How AI Agents can power your workflows

Lime CRMs AI Agents

Power every workday with AI Agents

Customer Service
First Line Support Agent

First Line Support Agent instantly triages every incoming ticket, categorising, prioritising, translating and flagging duplicates automatically. So your team skips the admin and gets straight to solving problems.

Reopen Ticket Agent

Reopen Ticket Decider automatically analyses incoming replies in context, deciding whether to reopen, raise a new ticket or do nothing at all. Keeping your support queue clean, consistent and nothing slipping through the cracks.

Solution Agent

Solution Drafter automatically generates a clear, consistent resolution summary at ticket close. Ready for the agent to review and approve in one click, so your knowledge base actually gets built.

Sales
Deal Predictor Agent

Deal Predictor scores every deal objectively. Analysing notes, timelines and engagement signals to give your team a clear prediction and recommended next steps. Managers can coach smarter and forecast with confidence.

Next Best Action Agent

Next Best Action automatically analyses your meeting notes and calls, then suggests the right follow-up. Logged, timestamped and ready to act on, so your pipeline keeps moving.

Churn Alarm Agent

Churn Alarm continuously monitors incoming customer messages for early warning signals, automatically scoring risk, flagging at-risk accounts and triggering retention workflows.

Marketing
Lead Qualifier Agent

Lead Qualifier instantly analyses every website enquiry, scores it, filters out spam, detects duplicates and routes hot prospects straight to the right sales rep. All within seconds of submission.

NPS Survey Agent

NPS Survey Analyzer instantly reads every written response and surfaces the key themes and sentiment patterns, so your team gets the full picture in seconds, not hours.

Mailing Insights Agent

Mailing Insights Agent goes beyond the numbers, benchmarking your results against past campaigns and industry standards. Connecting engagement signals to real CRM data.

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to learn more about AI and Agents within Lime CRM

Two use cases

See how it works

One scenario

A workflow supported by AI

CRM consultancy workflow diagram showing stages from campaign to holding the ticket
CRM consultancy workflow infographic

Your personal assistant

AI Assist (Beta)
In Lime CRM, AI supports you where it matters most: in your everyday tasks.

On your request, the assistant is glad to help out with things like translating conversations, summarising long activity feeds or drafting responses to customers.

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AI Assist

Watch our webinar from June 5th to learn more about the upcoming feature

Want to know more?

Contact us

Let us show you how the AI features in Lime CRM can save time and improve the customer experience in your organisation. Tell us a bit about your needs and we’ll get in touch to book a demo.