Efficient handling of your tickets
We understand the importance of a structured and efficient process for managing your tickets. With our ticket handling tool in Lime CRM, you gain access to powerful features that make it easier than ever to stay organized and handle your tickets effectively.
Make the difficult easy
No matter how complex or challenging an inquiry may seem, our tool empowers you to tackle it with confidence. With intuitive features and customizable workflows, everything can be handled in a smooth and simple way. You’re always in control, with the flexibility to adapt as needed. From start to finish, our tool ensures every step is seamless.
Features with power
In- and outbound e-mail
Create tickets automatically from shared inboxes. Handle multiple e-mail conversations on a ticket directly in Lime CRM.
Phone integration
Quickly find the right person calling by integrating your softphone to Lime CRM.
Deadlines and SLA
Know what to prioritize by setting deadlines and handling SLAs for different ticket types.
Dashboard and metrics
Get real-time ticket insights and work proactively with the use of important, visual metrics.
360 overview
Keep track of every promise and conversation on a ticket – in one place.
Ticket automation
Save time by automating manual tasks. Configurable to suit your needs.
Checklists
Streamline your processes and increase the quality of your ticket handling by setting up checklists for different ticket types.
Ticket actions
Important actions for handling each ticket are right at your fingertips – only when you need them.
Every customer service team’s dream
Efficient ticket handling requires seamless collaboration and communication among team members. With our integrated features, your team can work together more efficiently and effectively to deliver exceptional customer service. Gather email communication in one place and let Lime CRM automate time-consuming tasks. Get started today and experience the difference!
