Transformation
Time to take the next step in Lime CRM
Move from desktop to web and get a more modern, smarter Lime CRM. The web client is built for the entire customer journey. It’s faster, more intuitive, more secure, and is continuously evolving.
Why should you switch to the web client?
To meet today’s demands for flexibility, security, and user experience, the web client is the natural way forward. This is where all new development happens, and here you get a solution that keeps improving as your business evolves.
Ready for the future
The web client is where Lime keeps evolving. The desktop client won’t receive any new functionality.
- Ongoing AI support and new features
- A platform that grows with your business
- Updates without installation
Work more efficiently
The system reminds, prepares, and moves cases forward on its own.
- Automated workflows and proactive signals
- Customizable home pages
Work wherever you want
Open your browser and get started, regardless of computer or location.
- No installation required
- Responsive interface on all devices
Better decisions, happier customers
Having all customer data in one place provides both clearer follow-up and a better experience for the customer.
- Consolidated customer information across the entire customer journey
- BI models and dashboards
- KPIs and data-driven leadership
An interface that makes it easier to work
The web client is designed for a simpler and more efficient way of working. With a modern interface, clearer navigation, and a better overview, it becomes easier to find the right information and work smoothly – no matter where you are.
The desktop client
The web client
See the web client in action
Get a short introduction to the web client and see how the new interface makes it easier to work in Lime CRM. We’ll walk through the look and feel, show you how to navigate and search for information, and take a closer look at the updated card view with a better overview and a modern design.
Successful change starts with people
Moving from desktop to the web client is more than a technical upgrade – it’s a change in how people work every day. Getting the full effect of the investment takes more than a successful implementation. It requires users to understand the change, adopt new ways of working, and see the value in the new way of working.
For organizations that want extra support, Lime offers change management as an add-on. With structured change management, clear communication, and close support for both managers and users, we help you create the conditions for high usage, faster adoption, and greater business value from the transition to the web client.
Moving from the old to the new.
“I really liked the old Lime, but it wasn’t being developed anymore. This is a real upgrade. With the web client, there are completely new possibilities that we’d been missing.”
This is what you get with our change management add-on
New system. New ways of working. Real results.
Faster adoption
Your employees get up to speed with the new ways of working faster, with less friction and fewer support tickets.
Buy-in from leadership
Managers and key people get support to drive the change internally, not just the IT department.
Measurable results
We track usage and adoption, so you can see that the change is actually taking hold.
Communication and training
Initiatives that meet users where they are, from introduction to in-depth training.
Business value in focus
We connect new features to concrete business value, not just new buttons to click.
Support after go-live
The change doesn’t end at launch. We stick around to make sure it continues.
How HSB moved to the web client
“By switching from the old desktop client to the web client, we didn’t just get a more user-friendly and platform-independent system, but also greater flexibility, mobility, and more efficient processes. The transition has led to broader use of the system, improved data quality, shared case overviews, and smoother collaboration between teams.”
How does the transition work?
We guide you through the entire journey, from needs analysis to a successful launch. Together we review your processes, identify any customizations, and put together a plan tailored to your business.
Mapping & planning
We go through your needs, ways of working, and any customizations to define the right scope and plan for the transition.
Implementation & testing
We configure the solution, train key users, and work iteratively together to make sure everything works as it should.
Go Live & adoption
Once everything is quality-assured, we launch the web client and help your users get up to speed quickly and get the most value out of it.
Frequently Asked Questions (FAQ)
Is it mandatory to switch to the web client?
Since all new development takes place in the web client, we recommend it. The desktop client will not receive further development.
Do we need to redo all our customizations?
Most customizations can be replaced with automations in the web client.
How are our users affected?
We ensure adoption through structured change management.
What happens to our data?
All your data carries over — the transformation applies to the platform and ways of working.
