Put the customer first and grow your business

Take your customer care to the next level and turn your satisfied customers into engaged brand ambassadors.

With us by your side, you’ll build stronger and longer customer relationships that boosts your growth and long-term success.

We want improved customer care

Challenges in customer care

Adapt your customer care to the digital era

In an era of accelerating technological development, it is important for businesses to adapt their customer care to meet today’s modern demands. But digital tools and platforms are changing the way we interact with customers. Customer support that use AI can sometimes feel impersonal or inhuman. So how do you solve the problem?

By embracing new technologies, you can offer a faster, more efficient and more personalised customer experience. We help you navigate the technological shift and implement solutions that help improve customer satisfaction and streamline your customer care the right way.

More customers expect self-service

Today’s customers value having the ability to solve problems on their own. By offering self-service options such as knowledge bases, FAQ sections and interactive guides, you can reduce the burden on your customer service while increasing customer satisfaction. But what should you do when customers give up and don’t contact support?

We help you develop workflows that create a proactive customer support and give customers the information they need, when they need it.

Exceeding customer expectations in every interaction

Today’s customers have higher expectations than ever before. They expect a fast response, personalised service and a seamless experience across all channels. But one communication channel may not always be the best for your entire customer base. To meet these kind of expectations, companies need to be proactive and flexible in their customer care and use ‘right channelling’.

We help you understand and adapt to the increasing demands of customers by implementing strategies and tools that make sure every customer interaction is positive and memorable.

Let your customer care be a source of revenue

Good customer service is not just a cost centre, but an investment that can lead to increased profitability for your business. By building stronger customer relationships and delivering exceptional customer service, you can increase your customer loyalty, which in turn leads to repeat business and positive recommendations.

We’ll show you how effective customer care can help grow your business through strategies that increase customer lifetime value and identify cross-selling and upselling opportunities.

Do you recognise yourself? Is it time for better customer care and exceptional customer service?
Let us help you reach your goals the right way!

We want better customer care

20 yr

We’ve developed organisations for more than 20 years

100+

We work with more than 100+ organisations yearly

96%

96% of our participants would recommend us to their colleagues

9.3/10

9.3/10 managers like our management training

How can we help you?

Tailored training

We customise our training to your business specific needs and challenges with customer care. Through a thorough analysis of your current customer service, we identify areas for improvement and develop training modules that give your employees the tools and skills they need.

Your team will be able to deliver an outstanding service that exceeds customer expectations and strengthens customer relationships.

Get a customer-focused culture

We help you build and embed a customer-focused culture throughout your organisation. Through workshops, coaching and leadership development, we work to change behaviours and attitudes, so that every employee understand their role in creating a positive customer experiences.

A strong customer-focused culture increases staff engagement and makes sure that the customer is always put first.

Expertise in CRM systems

In a time of shifting technology, it’s important to use modern tools to improve customer service. We are experts in CRM systems and can guide you in implementing effective solutions such as self-service platforms, customer management systems and digital communication channels.

By meeting increased customer expectations, you can offer faster, more personalised service that not only increases customer satisfaction, but also contributes to increased revenue for your business.

What our customers think

Hear from our customers how we’ve helped them.

01/01

“We found the workshop to be very valuable and it helped us to understand and identify potential problems that could arise when going live and how best to address and prevent these.”

Arvid Nordquist

Veidekke Sweden

”Change management workshops create incredible conditions for success. Lime Intenz is not just any management consultant, but actually has experience of how others implement CRM, which is a strength.”

“Thanks for a great workshop! It gave us a lot in relation to Lime, but also for us as a team!”

Swedens HR-association

Hydroscand

“We’ve never been involved in a software implementation as a management team in this way before – it feels very serious and highlights the importance of the CRM to us…. thank you for a super fun workshop.”

”We see a clear effect on those trained in sales management. The companies achieve their goals more often and they have a better way of working, the tools are implemented in everyday life.”

Addtech

Frequenty asked questions about our customer service training

Do you offer training for our customer service staff?

Absolutely! We have complete training programmes for customer service teams, including workshops, training sessions and continuous coaching. Our programmes focus on improving communication skills, handling customer complaints, empathy and much more.

Can you help us improve our customer care across multiple channels?

Yes, together with our colleagues here at Lime, we can help you create a seamless customer experience across all communication channels, including phone, email, live chat, social media and self-service platforms. By integrating these channels through a CRM system, you can offer a consistent service and easier management of all your customer enquiries. We have extensive experience in helping with the implementation of CRM and case management systems.

Do you offer post-training support?

We believe in building long-term partnerships and offer continuous support, even after the training has been completed. This includes follow-up, additional training, digital learning, focus days, kick-offs, and workshops, as needed, to make sure you continue to achieve your customer care goals.

How much does your customer care services cost?

The cost of our services varies depending on the scope and complexity of the project. After an initial consultation, we can provide you with a customised quote to suit your budget and needs.

How long does it take to implement your customer care solutions?

Implementation times vary depending on the scope of the project and your specific needs. After an initial consultation, we provide you with an estimate of the timeline. We always aim to work efficiently without compromising the quality of our services.

How do we get started with Lime Intenz to improve our customer care?

It’s easy to get started! Contact us by phone, on our website or e-mail to book a meeting. During the initial conversation, we’ll discuss your challenges and goals needed to propose a solution that’s right for you. We’re looking forward to help you take your customer care to the next level!

Let’s talk customer care

We are experts in great customer care and have a deep CRM expertise. Let’s find a solution together that meets your business goals!