Compatibility
Desktop, Cloud
Category
Communication, Helpdesk
Developer
Lime Technologies
Languages
Lynes
The integration between Lynes and Lime CRM connects your telephony with your CRM system – so you no longer have to search for information, log calls manually, or risk missing important details. Everything happens automatically and in real-time. When the phone rings, you get a full overview of the customer, their history, and the next steps – right in the call.
Why this integration changes the game
See who’s calling – before you pick up
A contact card instantly pops up for incoming calls, showing the name, company, business history, and ongoing cases from Lime CRM.
Automatic call logging
All inbound and outbound calls are registered in Lime as activities – including date, time, and duration.
Get AI-generated summaries
With Lynes Insights, you receive a smart summary of every call – perfect for follow-ups, onboarding, or quality control.
Jump straight to the right contact card
With one click in the Lynes app, you’re taken directly to the contact in Lime – ready to add notes, create cases, or follow up.
How it works
- Two-way integration between Lynes and Lime CRM
- Calls are identified and matched with your contact records in real time
- Automatic call logging as CRM activities
- AI summaries (optional) to document call content
- Direct links back to Lime for instant follow-up
Who is it for?
- Sales teams that want full control of leads and deals.
- Customer service teams who need quick access to case history.
- Account managers who want to document customer dialogues without extra admin.
