Communication Flow
Compatibility
Webclient only, cloud and on-premise compatible
Category
Communication, Helpdesk
Developer
Lime Technologies
Languages
Speed and agility are key when it comes to customer service. Get a quick overview and manage all your customer communications straight in Lime CRM. All messages are collected and clearly arranged, giving you a faster overview and smoother case management.
Fast response with a single flow
Forget slow replies to urgent emails. With Communication Flow, the ticket is automatically linked to the right customer, and with an auto reply you can instantly confirm to the customer that the message has been received.
All emails sent – both from the customer, your organisation and auto replies – come together in one flow. Logically organised in a chronological order. As easy as it gets!
Personal, yet efficient
Attach the images and files you like and format the text as you wish. Use text templates to speed up your standard replies, freeing up time to solve the customer’s actual problem. Big win for the customer – even bigger win for you.
The right message to the right person
Select recipients by searching among contacts in your CRM, or enter email addresses manually. When the message is sent within Communication Flow, an individual email goes out to each recipient, just like BCC. If someone replies to the email, it goes straight into your flow, but does not trigger any emails to others.
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