CallStream AI

AI-based technology turns mobile calls into measurable, searchable insights right inside Lime CRM.

Make mobile calls part of your shared customer knowledge

A lot happens on calls, and too often the key details stay in one person’s head. With the CallStream AI integration, mobile calls are no longer a “black hole”. They’re automatically captured in Lime CRM and turned into documented, analysable data, without anyone having to write notes manually.

What is CallStream AI?

CallStream AI connects mobile calls with Lime CRM so every important customer conversation is saved in the right place and in a useful format. The integration logs the call details automatically, and AI creates a high quality summary plus ready to use notes directly in your CRM.

What you get with the CallStream AI integration

Automatic call logging without manual work
Mobile calls are logged in Lime CRM automatically against the right customer record. No more “I’ll add this later” moments or missed updates.
Call basics captured every time
The system automatically records the caller, recipient, date and time, and call duration. You can instantly see what happened and when.
AI summaries and notes straight into your CRM
CallStream AI pulls out the key points and produces a clear summary so anyone on the team can get up to speed fast. It makes follow ups easier, improves consistency, and reduces the risk of information slipping through the cracks.
Shared visibility for sales, management, and customer service
When call insights live in the CRM, knowledge doesn’t depend on individuals. It supports day to day work as well as reporting and leadership oversight.

How does it work in practice?

Seamless mobile network level integration

CallStream AI connects directly to the mobile operator network. AI analyses selected calls, extracts the essential information, and automatically reports it into Lime CRM.

Because the integration happens at network level, it works across all devices with no app installations required. Users don’t need to change how they make or receive calls, and adoption stays as effortless as possible.