Your partner long after go-live
A CRM isn’t something you implement and forget. That’s why we’re still by your side long after launch, helping your team get the most from the platform. The result? 95% of our CRM rollouts succeed, compared to the industry average of 60%.
Step 1
Implementation & integrations
We implement Lime CRM using our own consultants. They understand your industry and stay with you until everything is running smoothly. No middlemen. No handovers. We integrate Lime CRM with the tools you already use, so it becomes part of your team’s workflow from day one.
24/7
Customer portal & self-service
Our customer portal gives you round-the-clock access to guides, training and documentation. Find the answers you need and resolve issues at your own pace, whenever it suits you.
Step 2
Onboarding & CRM adoption
85% of CRM project failures aren’t caused by the technology. They’re caused by poor user adoption. That’s why change management is at the heart of everything we do. We help your team not only understand the system, but embrace it and make it part of their everyday work.
A proactive partnership
Ongoing development
For organisations that want to go further, we provide a dedicated consultant who knows your business, understands your CRM, and helps it evolve as your needs change. Built to support your growth over time.
Step 3
Top-rated support as standard
Support is included with every solution, no exceptions. When you need us, you’ll speak to someone who knows your system, without long queues or endless transfers. Support is available in English and the local languages of every market we serve. That’s how we believe support should work.
Community
Customer events & ongoing inspiration
We love bringing customers together to share experiences and exchange ideas. Through events and webinars, we help your teams stay ahead and get more value from Lime CRM.
How we bring your CRM to life
Choosing us is where the exciting part begins. You get your own Lime CRM built on a solid foundation, but tailored around the way your business works. Our project managers keep everything on track, while our application consultants make sure every technical detail is configured correctly. From start to finish, projects typically take between 2 and 6 months, depending on the scope and complexity of your solution.
Kick-off and project meetings
At the kick-off, we bring everyone together to set the project up for success: aligning on goals, establishing the project team and agreeing on a clear plan forward. Throughout the implementation, we stay closely connected with regular meetings to keep everything on track.
Technical configuration
Your Lime CRM solution is developed in close collaboration between our CRM experts and your internal project team. Configuration is done step by step, giving you time to test and provide feedback before going live.
Training and launch
In the final phase of the project, we run training sessions for administrators and users – then you’re ready to go live. The admin training shows your own people how to edit fields, structures, and settings. So you don’t need to call us every time something needs a tweak.
In the final phase of the project, we train both administrators and users, making sure everyone feels confident before launch. Your administrator training gives your team the knowledge to manage fields, structures and settings independently, so they can make everyday adjustments quickly and easily.
How we make sure your CRM actually gets used
Getting a system live is one thing. Making it part of your team’s everyday work is where the real value is created. That’s why we focus on CRM adoption throughout the implementation and beyond go-live. We help you build new ways of working, track usage and make sure your CRM continues to deliver results.
Through workshops, training and ongoing support, we help you build a customer-focused culture where Lime CRM becomes a natural part of how your teams work, not just another system on the shelf.
Support shouldn’t be an upgrade
Paying extra for support shouldn’t be necessary. With us, support is always included – handled in-house by experts who speak your language and know your setup inside out. No phone queues. No middlemen.
Our team is available during regular business hours, typically answers within two or three rings, and resolves 70% of cases straight away.
- In your local language
- Handled in-house
- Included in all packages
The system should keep up – not fall behind
Businesses change, processes shift, and teams grow. For those who want more, we offer ongoing account management: a dedicated consultant who stays close to your business and keeps the system up to date with how things actually are today, not how they looked three years ago.
Businesses change, processes evolve and teams grow. That’s why we offer ongoing CRM management: a dedicated consultant who knows your solution, understands your business and has allocated time to support you.
- The same consultant throughout, with full knowledge of your setup and your business
- Proactive improvement suggestions, not just reactive fixes
- Guaranteed availability, so you’re never stuck in a queue when it matters most
- A solution that stays modern and future-proof without large one-time efforts
- Add strategic CRM management to actively drive change and evolve your solution over time
Continuity
You never have to start from scratch. Same consultant, with full knowledge of your history and your needs.
Proactive
We suggest improvements – you don’t always have to know what to ask for in order to benefit.
Predictable
Planned meetings, a clear backlog, and scheduled releases. You always know what’s happening and when.
Future-proof
Your solution grows with your business instead of gradually becoming a bottleneck.
“Lime is great at training and supporting their customers. Wonderful user support and plenty of digital training materials makes things easier for me as an administrator and for my colleagues. The end result is a CRM system that people genuinely use.”
You’re not alone in this
Buying a CRM is one thing. Making it deliver long-term value is another. We try to make that journey easier — with the right resources, network, and someone to lean on along the way.
Available around the clock
Through our customer portal, you’ll find guides, training materials, and documentation whenever it suits you, not just during business hours. Find answers, solve simple tasks and keep moving, whenever you need to.
A strong customer community
We bring customers together to share experiences, discover what’s new, and actually talk to each other. At our events and seminars, you meet people who face the same challenges, exchange ideas and build connections that go beyond the CRM system.
Become a Lime CRM pro
Lime CRM should be easy and enjoyable to use. We help you get even more from the platform through product updates, webinars, and smart tips that make a difference. With ongoing insights, guides and best practices, we make sure you work more efficiently and get maximum value from Lime CRM every day.
Ready to take the next step with Lime CRM?
The right CRM is only half the story. Let’s build a solution your team will actually use, and keep improving it together.
