Your partner, even after the implementation
A CRM isn’t something you roll out and walk away from. That’s why we stick around long after the system goes live. The result? 95% of our CRM rollouts succeed, compared to the industry average of 60%.
Step 1
Implementation & integrations
We implement Lime CRM using our own consultants. They know your industry and stay until everything is running smoothly. No middlemen, no handoffs. We connect Lime CRM to the tools you already use, so it fits into your daily workflow from day one.
Around the clock
Customer portal & self-service 24/7
Through the customer portal, you’ll find guides, training materials, and documentation — available around the clock, not just when we’re open. We make it easy to sort things out on your own, whenever it suits you.
Step 2
Onboarding & CRM adoption
85% of CRM projects don’t fail because of the technology. They fail because people never really got on board. That’s why change management sits at the heart of everything we do, we help your team not just understand the system, but genuinely want to use it.
Ongoing management
Proactive customer development
For those who want more: a dedicated consultant who knows your solution, follows your business, and makes sure the system develops alongside you – without you having to place a new order every time something changes.
Step 3
Top-rated support as standard
Support is always included, full stop. You get through to someone who actually knows your system, in English or any of the languages we operate in, without sitting in a queue. That’s just how support should work.
Community
Customer days & continuous inspiration
We bring customers together regularly to share experiences and learn from each other. We also run ongoing webinars to make sure your users get the most out of the system.
How we get all the technical pieces in place
When you choose us, the real work begins – and so does the good part. You get a Lime CRM that’s built on a solid foundation but shaped entirely around your needs. Our project managers keep everything on track, and our application consultants make sure all the technical elements land correctly. From start to finish, it typically takes between 2 to 6 months, depending on the scope and complexity of your solution.
Kick-off and project meetings
In the kick-off, we get the project properly set up together – goals defined, a project team in place, and a detailed plan agreed. Once the technical work gets going, we meet regularly to check in and keep things moving.
Technical configuration
Your Lime CRM solution is developed in close collaboration between our CRM experts and your internal project team. Configuration is done in stages, and you get a dedicated testing period before anything goes live.
Training and launch
In the final phase of the project, we run training sessions for administrators and users – then you’re ready to go live. The admin training shows your own people how to edit fields, structures, and settings. So you don’t need to call us every time something needs a tweak.
How we make sure your CRM actually gets used
Getting a system live is one thing. Getting your whole team to actually want to use it, that’s a different challenge altogether. That’s why we work actively with CRM adoption, both as part of the implementation and after going live. We help you build new working habits, track real usage, and make sure the whole thing actually delivers.
Through workshops, training, and ongoing follow-up, we help you build a customer-focused culture where the system becomes part of how people work, not just another tool IT signed off on.
Support shouldn’t be an upgrade
Paying extra for support shouldn’t be a thing. With us it’s always included — handled in-house by Lime staff who speak your language and know your setup inside out. No phone queues, no middlemen. Our team is available during regular business hours, usually picks up within two or three rings, and resolves 70% of cases on the spot.
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- In your local language
- Handled in-house
- Included in all packages
The system should keep up – not fall behind
Businesses change, processes shift, and teams grow. For those who want more, we offer ongoing account management: a dedicated consultant who stays close to your business and keeps the system up to date with how things actually are today, not how they looked three years ago.
- The same consultant throughout, with full knowledge of your setup and your business
- Proactive improvement suggestions, not just reactive fixes when something breaks
- Guaranteed availability, so you’re never stuck in a queue when it matters most
- A solution that stays modern and future-proof without large one-time efforts
- Top it up with strategic account management to actively drive change as your solution evolves
Continuity
You never have to start from scratch. Same consultant, with full knowledge of your history and your needs.
Proactive
We suggest improvements – you don’t always have to know what to ask for in order to benefit.
Predictable
Planned meetings, a clear backlog, and scheduled releases. You know what’s happening and when.
Future-proof
Your solution grows with your business instead of gradually becoming a bottleneck.
“Lime is great at training and supporting their customers. Wonderful user support and plenty of digital training materials makes things easier for me as an administrator and for my colleagues. The end result is a CRM system that people genuinely use.”
You’re not alone in this
Buying a CRM is one thing. Getting the most out of it is another. We try to make that a little easier — with the right resources, the right network, and someone to lean on along the way.
Available around the clock
Through the customer portal, you’ll find guides, training materials, and documentation whenever it suits you – not just when we’re open. You should be able to sort simple things out yourself, and we make that easy. With FAQs, technical documentation, and practical guides, you get quick answers to your questions any time of day.
Customer days & events
We bring customers together to share experiences, show what’s new, and actually talk to each other. At our events and seminars, you meet people who face the same challenges, learn from each other, and build connections that go well beyond any CRM system. That’s where the good stuff happens.
Become a Lime CRM pro
Lime CRM should be simple and enjoyable to use. We help you get even more out of it through product updates, webinars, and smart tips that make a real difference. With ongoing insights, guides, and best practices, we make sure you work more efficiently and get maximum value as a user – every day.
Ready to take the next step with Lime CRM?
Stop losing time to the wrong system. We’ll help you find something that actually fits across your entire customer journey.
