Parkd used a different CRM package in which they ran into limitations. In this package it was only possible to generate management reports to a limited extent and it was also not possible to link reminders to projects. Because of this, it sometimes happened that a “todo” was overlooked. Parkd is in a rapidly growing phase, which means that this old CRM package was no longer sufficient, so they were ready for a more extensive package.
Parkd set the following requirements for the package:
- Insight into the progress of the various projects.
- Set reminders with notifications for proactive follow-up.
- The system must be able to generate reports, both per employee and per team, preferably also in a dashboard.
- The system must be user-friendly and there must be good guidance and support from the supplier.