All in one place for customer happiness
Improve your customer satisfaction levels by streamlining your customer service operations with efficient collaboration. And see costs drop as you eliminate unnecessary systems and replace them all with one central hub.
Let’s talk numbers!
We stay by your side to make sure that you get the most out of your software investment with us. Enjoy some ROIs that has helped our customers boost their customer journeys.
Increased retention rate with
60%
Doubled net sales in
5 years
Software usage increased with
80%
More than just a CRM
Ticket management
Take control of your ticketing management with automated processes and a shared customer view that leads to smoother collaboration between departments. In the long run, having structured processes will result in better customer management and happier employees.
Communication & campaigns
To meet customer expectations, keep them informed and involved throughout the process. Automated communication tools allow you to do this in the easiest way possible, while keeping customer service from being overwhelmed with questions
Self-service
Offer self-service options to simplify and save time for both you and your customers. Forms, portals, chatbots and FAQs allow customers to complete tasks at any time. The information they enter is automatically linked to the correct customer and facility in Lime. That’s the power of a single platform.
Sales & contract management
Take control of your contract and sales processes with support for everything from contract renewals to the signing of additional services. Adopt a proactive approach by using intuitive dashboards and pipeline management. And, of course, you should go to market with a common approach, using professional templates and communication tools.
Integrations
We love to make your everyday easier, and integrations play a crucial role in the energy business. By seamlessly connecting Lime CRM with different systems, it enables a unified experience and a streamlined way of working.
Why choose Lime?
Industry-specific solution & knowledge
For 20 years, we’ve been improving our platform together with our energy customers. Combined with our out-of-the-box integrations with most popular systems, you can feel confident that our solution is built on experience, stability and industry knowledge.
- 100 energy companies as customers
- CIS integrations
- Open APIs
- Ready-made industry features
- Shared customer view
- Connecting facility and customer
- Customer and technical perspective
- Proactive contract management
- E-services (reporting flows, e-signing, etc)
- A connecting hub for CIS, property systems, etc.
Marketing & communication
A central platform for managing all your customer communications. Create emails, segment your customer base and track your marketing activities straight from Lime. By using marketing automation and trigger-based communication, you can reduce manual efforts, such as onboarding a new customer.
- Campaign management
- Send automatic updates regarding cases
- Reduce manual effort with marketing automation
- Centralise consent management
- Gain insight into your marketing activities
- Communicate changes with newsletters
Efficient ticket management
Simplify recurring tasks and ensure everyone is aligned using dynamic checklists and process support. Understand your workload and how you’re using your resources with intuitive dashboards – that also help you identify bottlenecks. And use that knowledge to improve.
- AI and chatbots
- E-services and self-service
- Process support
- Work order management
- Handle both internal and external issues
- Statistics and reporting with dashboards
- Data driven development
- One system for all customer management
“A good summary of all the tickets we need”
“Lime allows all departments to monitor cases and see all information in each case. Lime also enables us to see the historical background when a customer contacts us. It’s a good summary of all the tickets we need to see”
Skellefteå Kraft
What’s your next step?
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Let’s talk Energy.
Or whatever you like.